One person who keeps the whole plan together.
Recovery case management in NYC for residents and families. We coordinate the clinicians, appointments, resources and family updates, so the plan actually happens and nobody has to hold it all alone.
Everything around recovery, connected.
One plan across every provider
We work closely with therapists, psychiatrists and outpatient programs so everyone is working from the same plan.
The right next step
Help finding and accessing the resources each person needs, and planning what comes after each phase.
Families kept informed
Scheduled communication with parents and family, with consent, plus guidance on how to help.
In the house, or from home.
Included in sober living
Every Grassroot resident has a dedicated case manager from move-in day through moving out.
The sober living program → Without the moveCare management from home
Case management and coaching for people who need more than therapy but not a house. Everything you would have in the house, aside from your bed.
Care management & coaching →
Clinical training. Lived experience.
Mackenzie studied at Barnard and earned her Master of Social Work at Columbia. She has been in recovery since 2014, works as a therapist specializing in substance use disorders, and leads case management at Grassroot, helping people access resources, coordinate care and build stable foundations.
Case management questions
What is recovery case management?
A case manager is the person who keeps the whole recovery plan connected: clinicians, appointments, resources, family communication and next steps. Instead of a family juggling five providers, one person coordinates them and makes sure nothing falls through the cracks.
How is case management different from therapy or coaching?
Therapy treats the underlying issues. Coaching builds daily structure and accountability. Case management coordinates everything around the person so the plan actually happens. Many people at Grassroot have all three, working together.
Who leads case management at Grassroot?
Mackenzie Fauser, MSW, our Director of Case Management. She earned her Master of Social Work at Columbia, works as a therapist specializing in substance use disorders, and has been in recovery since 2014.
Is case management only for sober living residents?
No. Every resident has a case manager, and families can also get case management and coaching without a move through our care management service.
Is Grassroot a treatment provider?
No. Grassroot is non-clinical and peer to peer. Our case managers coordinate with licensed clinicians and treatment programs rather than replacing them.
A journey of a thousand miles begins with a single step.
Tell us a little about where you or your person are right now. We will listen, answer every question about the house and the program, and help you decide on the right next step, even if it is not Grassroot.